providing support for the 
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Professional Technical Support : Generic Subscription |
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Why SUBSCRIPTION for ProActive Parallel Suite®?
For your most important applications and projects, ActiveEon's subscription is the smart choice.
It ensures the highest levels of usability, reliability, security and uptime. ProActive Subscription includes indemnification, reducing liability and providing peace of mind to deploy, customize, and integrate open source-based technology for strategic, sensitive, and mission-critical applications. Our subscription significantly reduces the risk, cost, and time required in developing, deploying and managing business-critical ProActive applications.
Our services always come from the experts that write ProActive code and they include the following :
- Problem Resolution Support
- Developer Assistance with knowledge base
- Bug & Patch Support
The ProActive generic Subscription Plan includes :
- support for all the ProActive Parallel Suite modules
- on-site expert installation/configuration/support
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| YEARLY SUBSCRIPTION PLAN |
SILVER |
GOLD |
PLATINIUM |
| Problem Resolution |
| Support Times |
9 am - 5 pm
Mon - Fri |
8 am - 6 pm
Mon - Fri |
24x7x365 DAYS |
| Guaranteed Response Times |
4 hrs business day |
2 hrs business day |
2 hours |
| Enterprise Telephone Access in English |
yes |
yes |
yes |
| Number of incidents |
20 per year |
30 per year |
Unlimited |
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| Developer Assistance |
| CD and printed documentation |
yes |
yes |
yes |
| Access FAQ/Knowledge Base |
yes |
yes |
yes |
| Support via |
Engineer staff |
Account Manager |
Senior Account Manager |
| Mailing List Subscription |
yes |
yes |
yes |
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| Bug & Patch |
| Emergency hot fixes |
yes, 3 |
yes, 6 |
yes, 9 |
| Issue Tracker |
Private |
Private |
Private |
| Certified patches and updates committed in the next release |
yes |
yes |
yes |
ActiveEon Consultative Production Support (optional from second year)
Our offer is simple and comprehensive with the option in the second year of adding tailored advice with Emergency Consultative Production Support to ensure organizations deploying production middleware applications get priority access with fast response times out of ProActive Parallel Suite® at the right price.
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| EMERGENCY CONSULTATIVE PRODUCTION SUPPORT PLAN (optional from second year) |
SILVER |
GOLD |
PLATINIUM |
| Consultative Production Support |
On-site expert consulting, advice, developer support:
(quick start and/or installation and/or configuration and/or integration development and/or custom application developments and/or bundled training and/or spanning architecture and/or optimization and/or tuning recommendations)
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3 days included |
5 days included |
10 days included |
| Emergency consulting and support |
yes |
yes, 5 days notice on site |
yes, 2 days notice on site |
| Discount on Consulting and Training |
no |
yes |
yes |
Why three offers?
With ActiveEon support subscription you have the flexibility to choose a service level (Silver, Gold, Platinum) that matches your requirements. Our offer gives you the ease of use and performance because we understand the real-world issues and challenges you face.
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